Frequently Asked Questions

Find answers to your questions here

Where is Showroom Available?

Showroom is currently available in: contiguous U.S.. We can pretty much ship anywhere.

Can I sign up to Showroom if I am not an Interior Designer?

Showroom is exclusively available to vetted interior designers. If you’re still interested in benefitting from Showroom services, we may be able to connect you with a qualified interior designer in your area through whom you can receive our products.

How long after I order can I cancel/adjust an item?

An order cannot be cancelled once it has been confirmed. One way we keep costs down while maintaining Showroom designer quality is through our integrated purchasing systems that prevent us from cancelling orders. However, you may adjust an item if it has not yet been processed to manufacturing. Please note, there might be slight additional charges for changes made or adjustments to the quote received.

What’s your return or exchange policy?

We want you to be 100% satisfied with your Showroom purchase. Once you have received your delivery, please inspect it for quality. We will gladly fix or replace any item that arrives damaged within 14 days. Showroom furniture is made-to-order based on the customer’s specifications. We will always ensure that our products are designed and delivered to meet your specifications. If a Showroom piece arrives damaged, we will work with you to fix or replace it. However, orders are non-returnable and non-refundable once delivery and installation is accepted by the customer.

My item didn't come to my standards, what now?

We want you to love anything you order from Showroom. We take great pride to have the highest quality furniture in the industry. If something is not up to your standards, or does not meet the details of your order, just let us know within 14 days and one of our design associates will gladly assist you. A carrier will be sent to pick up your items and return them to us. Please note, we do not offer refunds as all of our items are made to order.

Can I send you my own fabric for upholstery?

Of course! We're happy to use your fabric for upholstery. Speak to your design associate about the yardage requirements for your order. Additionally, we provide yardage requirements for all products that are requested. You can request to send your own fabric in the app by selecting "Use Own Material (C.O.M.)" in the Upholstery section.

Can I get fabric or finish samples sent to me?

Definitely! If you wish, we can send you a sample of the finishes, fabric, hardware, or wood. We will cover the cost of shipping, and ensure that you get exactly what you are looking for.

How long will shipping take?

It really depends where we are shipping to and the form of shipping. When you receive your quote, you will be given a time estimate that it will take at the manufacture before it is sent out to be delivered. This is typically between 6–8 weeks. If you speak to your design associate, they can give you a better idea of how long your item will take to reach you.

Do I need to pay for shipping?

If you live in the contiguous U.S. we will get back to you within 24 hours with shipping costs. However, B2B shipping is about 10% of final price (other than Manhattan), and White Glove is about 21%.

Are you sure?

Yes :)

What’s Best-Way Shipping?

We will choose the cheapest and most efficient shipping method for you.

White-Glove Shipping.

We’ll carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed. We do not currently ship outside of the U.S..

How do I check on my order?

When you sign up for Showroom, a professional design associate will be there to help you with all sales, product, and delivery questions.

What's your lead time?

We do our best to get the product out the door to you within 6–8 weeks, sometimes much quicker!

We have a hotel project, and we need 100 of the octagon tables. How fast can you manufacture and what can you quote us?

It really depends where you’re located and the form of shipping. Again, we ship within 6–8 weeks.

Can we order wood samples?

We will gladly send you wood samples for your approval.

Will we receive a drawing to approve?

Our design associate will provide you with a AutoCad drawing for your approval before any order goes into processing or manufacturing.

Can I change or update my credit card?

To update the credit card you have on file, simply tap on the Profile icon, followed by Payment Information and then tap on the payment field and fill in the appropriate information.